FAULTS OR COURIER DAMAGE

We hope that you’re over the moon with your purchase from us. We check over every item before they leave our workshop, but in the unlikely event your item is faulty or damaged please get in contact with us.

If there’s damage on the outside of the box when you receive it from the courier, please take photographs before opening it. If the product inside is damaged, please take photographs and send them to us at info@hatch-furniture.com

We will then be in touch with information about what happens next.

Note: Please don’t try to fix the problem yourself. Contact us first. We are unable to accept any goods back if changed have been made.

CANCELLING YOUR ORDER

You have 7 days to cancel your order, from the day the order was placed.

RETURNS

Unfortunately, once you’ve received the furniture we are unable to refund you if you’ve changed your mind about the item or have miscalculated the dimensions.

Custom size or bespoke items cannot be returned.

NOTE: We try to display our products as accurately as possible on our website. However, as different computers display different colours, we cannot guarantee the complete accuracy of the pictures or photographs shown.

I WAS SENT THE WRONG ITEM, WHAT DO I DO?

We’re sorry – A big apology from us if this is the case. Please email us at info@hatch-furniture.com if this has happened.

REFUNDS

If you’re item is damaged or faulty and we’re refunding you, we will speak to you directly. For security reasons we can only return refunds to the original payment method you used to place your order.

If you used your Paypal balance or nominated bank account to pay originally, the refunded money will go back into your PayPal account balance. If you paid via debit or credit card, the refunded money will go back to your card. This may take up to 30 days.